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BIO
A Word or Two About Me
I believe in:
Results over Action
Discussion over Messaging
Agility over Tradition
With almost 20 years of experience in the health care space, I can speak to the speed of change within the industry but more importantly I pursue and manage change by leading with purpose.
My specialties include, but are not limited to: project management, Six Sigma, Lean and change management methods, health care regulatory accreditation, consumer research, focus group facilitation, large group presentation and public speaking, data analysis and consumer insight community management.
Feb 2016Â - present
PROGRAM MANAGER, MARKET RESEARCH & OPERATIONS, OSF HEALTHCARE
Leads organization-wide market research projects using multiple venues including an online community of over 3700 volunteers called OSF Listens, as well as focus groups, internal electronic surveys, and conducts secondary research. Also manages the division's operations and project intake system. Responsible as super user and trainer for marketing CRM system and participates on patient experience initiatives throughout OSF HealthCare.
Jan 2012 -Â Feb 2016
PERFORMANCE IMPROVEMENT SPECIALIST, OSF HEALTHCARE
Responsible for facilitating project teams, elevating leaders, and supporting multi-entity initiatives crossing the full continuum of care. Projects included marketing and communication division transformation, website overhaul project management,  ICD-10 implementation, transitions of care projects. Work portfolio includes internal Six Sigma certification specializing in delivering measurable outcomes.
Oct 2007 - Feb 2016
AMBULATORY POLICY WRITER, OSF HEALTHCARE
Responsible for writing and coordinating standardized policy/procedures/clinical care guidelines for ambulatory sites throughout multi-hospital health care system. Expertise in state, federal and accrediting organization regulation, law and standards.
Communications Committee chair for Quality/Safety Council.
PUBLISHED WORKS
A JOURNEY TO MISSION EXPERIENCE: MEASURING MISSION THROUGH THE EYES OF THE PATIENT
by Amy Trueblood, MS, RN, NE-BC and Andrea C. Bonk / July 2019
The mission of an organization details who an organization is and how they strive to serve. How often do organizations measure the impact of their mission through the eyes of those they serve? OSF HealthCare was focused on understanding what efforts would be most meaningful to fulfill their mission through the eyes their patients. OSF aligned its patient experience division within mission services and journeyed to understand how patients were experiencing the mission, whether or not this made an impact on overall experience, and used the patients' voice to understand listening to be critically important to experience.
THE 4 C'S OF HEALTHCARE CONSUMERISM
by Andrea C. Bonk / June 2019
Published via LinkedIn, this post reflects the four commonalities between diverse populations, ages and interests when seeking and engaging with healthcare providers. A little fun, truths, and research.
VARIATION IN ENAMEL DIFFERENTIATION OF MICROTUS MOLARS FROM THE JAVA LOCAL FAUNA WALWORTH COUNTY, SOUTH DAKOTA
Vol 2 no. 1 pg. 74-77
SPECIAL ISSUE: EARLY EVOLUTION OF MICROTUS
available in print only through Paleopubs.com
In college I almost became a paleontologist. So much so, my lab assistant work was part of this impressive and highly specialized paper.
FORMAL EDUCATION
MURRAY STATE UNIVERSITY
1994-1999
Received Bachelors of Art in History with a minor in anthropology. Activities include 1999 Senior colloquium presenter, Reinactor for Civil War Days through Oral History project. Paleontology work published in special edition of Paleopubs.com Vol 2 no 1.
MY SKILLS
CHANGE MANAGEMENT
Change is Hard. Let's Do This.
The key to successful project implementation and sustainability is recognizing and putting into place and effective change management strategy. I work with leaders and front-line employees to dig deep and discover the enthusiasm for change.
"We should care not to make intellect our god; it has, of course, powerful muscles, but no personality."
